What is Jazinga?
Jazinga is a small business phone system that you can have up and running without breaking the bank, and without having to look for expensive phone system techs to come set it up for you. It’s a hybrid hosted system, which means that there’s a piece of the solution that resides in your office (that handles all the calls) and a piece of the solution that resides in the cloud (that handles all the configuration).
How many people/phones can I use with Jazinga?
The beta product does not have limits on the number of people or phones that you can use – however, since every call going out of the local office takes up a certain chunk of your Internet connection, you’ll want to make you have enough Internet bandwidth for the number of calls you expect at a time. Typically, a call takes approximately 100 Kbps (which equals 0.1 Mbps) each going out to the Internet and coming from the Internet. Since the upstream is usually the limiting factor, you’ll want to make sure you have enough upstream bandwidth (for example, 5 calls at a time = 500 Kbps = 0.5 Mbps).
To figure out how many calls at a time you expect, you’ll need to estimate how many people will be on the phone talking to someone outside your office (i.e. either calling their phone number, or calling their VoIP phone that’s plugged in to the Internet at another location). Keep in mind that not everyone is on the phone at the same time.
After I make changes in the Jazinga interface, they don’t seem to take effect right away? What is Publish?
Since the piece of Jazinga that handles configuration is in the cloud, changes you make there need to be pushed down to the device sitting in your office. To avoid interrupting calls and small changes affecting people using the system before all the changes are done, the changes are only pushed down once you have completed all the changes you intend to make, and then press Publish.
When your press Publish, the cloud contacts the device and implements the changes. You will then notice the changes haven taken effect, and may see some phones reboot to get their new settings.
How do I use VoIP desktop phones with Jazinga? Do I need to do anything?
If you are using a VoIP phone from Cisco Small Business Pro, Linksys or Polycom, you don’t need to do anything. Take the phone out of the box and plug it into your local network. If the phone was used previously, please follow the instructions in the phone’s user guide to reset it back to a factory state. Jazinga will automatically detect and configure the phone. You would then simply have to navigate to the Jazinga interface and assign this phone to a person in your company.
If you’re using a VoIP desktop phone from another vendor, follow the same instructions as for configuring a VoIP softphone (provided below).
How do I connect a traditional phone line to Jazinga?
The beta Jazinga hardware does not have a port to connect an analog line. However, if you need to hook up your phone line to the system, you will need to acquire a Cisco SPA3102-NA and plug it into the local network, then follow the instructions on the Phone Services screen in the Jazinga interface to configure it.
How do I connect a fax machine to Jazinga?
Jazinga does not currently have fax capabilities. If you are using a fax machine with a traditional phone line, you can leave your existing setup unchanged. If you would prefer to move away from a paper-based fax machine, you can sign up for one of the many providers that offer electronic fax services.
I’m on the road a lot, how can I receive calls on my mobile?
For you (or any other person in your company), you can specify a mobile number when configuring the person’s details. By default, when somebody calls your extension, both your VoIP phone(s) and mobile number will ring. If you’re on the road for an extended period of time, for example, you could change this to ring only your mobile.
I’m travelling and just realized I forgot to add my mobile number to Jazinga, how can I get it done from my hotel room? What about if I needed to add a new person to our system?
You can always access the Jazinga interface at https://wingu.jazinga.com. You would log in with your email address and password defined, and be able to administer the system. Even though you may not be in the office, making changes and pressing Publish would push those changes down to the device in your office.
Any individual in your company could also access this same URL and log in, and be able to modify some settings related to themselves only, such as their own mobile number or their own first/last name.
Can I use an application on my computer or mobile device to make calls using Jazinga? How do I set it up?
Yes! Similar to the VoIP deskphones, you can also have a VoIP softphone, which is an application running on a computer or mobile device that behaves just like a deskphone.
To add a softphone, you would first navigate to Phones in the Jazinga interface, then select SIP Phone in the Add Phones dropdown. Specify the person for whom you are setting up a phone, then select a secure username and password. Note if you select an insecure username and password, you run the risk of hackers compromising this username/password and making expensive calls through your system.
Note the primary and secondary SIP proxy mentioned, then click Save.
At this point, you would install the softphone and follow the instructions to enter the SIP proxies, username and password in the configuration screen for the specific softphone.
I want to use some of my VoIP phones from outside my office, what do I need to do?
For VoIP phones (both deskphones or softphones) connected to the Internet outside your office to be able to communicate with the device in the office, you’ll need to tell your router to pass the communication from those phones through.
You do this by configuring port forwarding, please refer to the user guide for your router for specific instructions. Once you have determined how to configure port forwarding, you would need need to forward some UDP ports to the IP of Jazinga. The specific ports to be forwarded are 5060 as well as the range from 10000 to 11000. The IP of Jazinga is the same as the primary SIP proxy mentioned when adding a custom SIP phone.
What happens if my Internet connection goes down?
If your Internet connection goes down, the device will still be able to handle calls, but you will not be able to make changes to your configuration. However, any calls that have to go out the Internet will not be succesful. So, if you’re trying to make a call out using a VoIP phone service, it would not work, but calls within your office would, as would calls out using a traditional phone line.
I’m having issues with the quality of my calls, what should I do?
Please check a few things, ensure that your VoIP provider is using a codec called G.711u and using DTMF method called RFC2833.
You should also configure your router to provide the highest priority to traffic from the Jazinga device, so your voice calls take precedence over the large email being sent or someone from your local network using file sharing services. Please refer to your router’s user guide on how to configure Quality of Service (QoS) and prioritize all traffic from the IP address of the Jazinga device.
Where do I call to retrieve my voicemail?
Jazinga does not store voicemail on the device, but instead just sends the voicemail to your email. You do not need to call a number to check your voicemail, simply check your email from a computer or your mobile device.
What are the Apps on the system and how do I use them?
Jazinga has a few apps that you can send your calls to. Incoming calls can be sent directly to these different apps – you can configure the routing on the Phone Services page. The apps also have extensions associated with them, so people inside your company can access them.
The Auto Attendant app answers calls and plays a greeting with several options. You can modify the greeting, as well as configure the options to point to specific people or teams in your company. You could also allow the callers to dial extensions directly, as well as have access to the dial-by-name directory.
The Directory is accessible as an option within the auto attendant, but you can also point incoming calls directly to it, or access it from within your company by dialling it’s extension.
The Conference application allows multiple people (within the company, or external callers) to be bridged together and have a conference. Keep in mind that you’ll need to have sufficient Internet bandwidth to handle all the callers from outside your office, see above.