Auto-Attendant (IVR)
The Jazinga Auto-Attendant enables callers to press options to reach destination extensions within your company. For example, “Press 1 for Support” or “Press 2 for Sales.” The Auto-Attendant feature is easy to use and powerful. With simple clicks of the mouse you can manage call flow, build scheduled responses, forward calls off-site, and more.
Voicemail
Jazinga offers easy ways to retrieve you voicemail messages:
- Press the voicemail button on your telephone.
- Dial in remotely from any outside phone to access the voicemail options.
- Receive attached .wav files in your email.
- Listen via your user web portal.
- Voicemail to IMAP synchronization.
Unified Voicemail-to-Email
Receive your voicemails as emails! Jazinga can sends an email to the voicemail recipient whenever they receive a voicemail. The email has an audio attachment so that you can listen to the voicemail right from your Inbox. Jazinga synchronizes messages with your IMAP server to unify your inbox. If the message is opened or deleted in email it will also be opened or deleted from the phone and vice versa.
Music/Messages on Hold
Music-on-Hold (MOH) is as simple as uploading .wav audio files using the web-based administration panel. The audio files may contain music or messages. You choose what you would like to have your callers listen to while on hold.
Scheduler
Want to play different messages to callers at different times of the day? Want an entirely different Auto-Attendant on weekends or evenings, with different options for your callers to choose from? Jazinga’s intuitive Scheduler makes it easy to create and apply schedules that will make your phone system work for you – even when no-one will be available to take calls.
Analog & IP Phones
Jazinga is one of the most flexible phone systems on the market today, supporting all analog phones and auto-provisioning popular IP phones such as Aastra, Cisco Small Business, Linksys, Polycom, and snom. Jazinga supports MWI (message waiting indicator) on all IP Phones and utilizes stutter-tone on analog phones to indicate voicemail waiting. Analog phones support multiple call appearances via call-waiting flash-hook.
Distinctive Ring
Know who is being called or what type of call is coming in by the distinctive ring. In a small business the same person may perform many roles. Distinctive rings will identify if the call is coming in as a result of someone selecting the sales option from the Auto-Attendant or if it’s a support call.
Note: Not all phones support customizable ring tones.
Simultaneous Ring
Simultaneous Ring is a feature that can take one inbound call and rings all phones or those identified as part of a Team; the first to pick up gets the call.
Call Forwarding
Users can use their personal User Portal to enable call forwarding to either an internal extension or to an external number.
Name Directory
Jazinga comes pre-configured with a professional “spell-by-name” directory. Callers are simply prompted to “spell the first three letters of the party’s first name.” They are then automatically connected to the requested extension.
DIDs
The Jazinga administrator can assign an inbound phone number (DID) to route to any user’s extension.
Unlimited VoIP Accounts
Jazinga comes VoIP-ready with no limit to the number of VoIP provider accounts you can setup. With a couple clicks of the mouse, you can connect Jazinga to your favorite VoIP Providers (SIP or IAX) and configure VoIP for inter-office and intra-office calls while keeping regular calls going out over POTS/PSTN.
We recommend using VoIP for free inner and intra-office calling, and perhaps to save on international calling, but to use PSTN if you can afford to. However, if you are going to use VoIP as your primary provider, we highly recommend:
- A dedicated broadband connection just for VoIP
- A high quality VoIP provider.
PSTN Failover
Jazinga offers VoIP-users a PSTN failover in case of an Internet service interruption. PSTN Failover ensures that if your Internet service or power goes down, your PSTN telephone line is still available and operational.
Remote User/Office
All users of your telephone system may not be located in the same physical location. Jazinga enables remote users/offices to work as though they were in the same location. Calls can come in through the main telephone number and will be routed to them no matter where they are located. Extension to extension dialing works as if the remote user is just down the hall. Additionally, by using a SIP soft-phones or Wi-Fi enabled mobile phone equipped with a SIP client ensures the road warrior and frequent traveler is always in touch.
User Portal
Jazinga’s User Portal enables users to manage their telephone system functions from an easy to use browser interface rather than using the telephone keypad to manage their personal telephone preferences. The User Portal allows users to quickly and easily manage their personal activities such as: listen to voicemail, enable do-not-disturb (DND), enable call forwarding, change their user PIN and personal password from anywhere they have Internet access.
Conference Bridges
Jazinga comes pre-configured with 1 conference bridge configured and ready to use for free! Up to 5 Participants can join a meet-me conference simply by dialing an extension and entering the conference PIN code.
Teams
Jazinga includes a powerful Team feature that allows you to build Team extension and assign permissions to those Teams. Teams may be used to share phones or to direct calls, either simultaneously or in a ring sequence, to members of the team.
Jazinga includes Team permissions to manage features, such as:
- Long distance dialing (Trunk control)
- And much more
Routing by DIDs
Your business may have several numbers for different departments. With Jazinga’s ability to route by DIDs, you can direct calls to a different call menu based on the inbound number dialed.
Paging
Want to page everyone on your telephone system? Simply dial *00 on your telephone (or pre-programmed speed dial key) and broadcast your message or request to all phones in the system.
Note: There are a few phones that cannot receive pages. Check your phone’s user manual.
Advanced Call Forwarding
With a few clicks of your mouse in the User Portal you can forward your extension to another extension, a cell phone, or any other number.
Custom Caller IDs
Jazinga lets you customize the Caller ID name/number for each user and team allowing you to block, reveal, or change the Caller ID of every user or team on your system.
Note: if you are using POTS lines, for 911 reasons, POTS outbound Caller IDs are always controlled by your carrier.
Find Me
Allow callers to find you wherever you are: Simply indicate how you would like to be reached whether at home, a branch office, another internal extension or on your mobile phone. Find Me capabilities will allow Jazinga to find you by ringing other numbers or extensions sequentially or can even ring multiple phones simultaneously.
